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"Still waiting!"

A review of House Of Fraser by Anonymous written on Wednesday 7th of March 2018


I ordered a dress in 2 sizes and, when they arrived, the colour was not suitable. There was no delivery note or returns label included in the package.

As I am due to go on holiday in 2 days, I phoned the help line to ask for a label to be sent me. I was told one would be email within 10-15 minutes. 3 hours later, I was still waiting and phoned again. I was told the label would be emailed and the gentlemen asked me to stay on the line and wait for it to come into my email Inbox but, again, it did not come. Then he asked me to hold on while he checked - he had already taken all my details including my email address to check they had the correct email address. After holding on for some time, I hung up and 8 hours later I am still waiting for the label to arrive.

this is NOT service. I need to get the parcel in the post because I do not want the charge of £198 to be made by my credit card company for clothes that are not suitable..

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